Customer Privacy Policy

Perry-Spencer Rural Telephone Cooperative, Inc. (d/b/a PSC Fiber) is committed to respecting and protecting the privacy of our customers. As discussed below, we have strict policies governing access by employees and others to customer communications and information. We only access customer accounts, records, or reports for authorized business purposes. We educate our employees about their obligation to safeguard customer information and communications and hold them accountable for their actions. In short, privacy is a priority for PSC Fiber in all aspects of our business.

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This customer Privacy Policy (Policy) describes the types of information we may collect from you or that you may provide when you visit the website www.pscfiber.net (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information. The Policy begins with a description of the data collected and the potential uses of such information. Next, we inform you of your choices about how we use collected information and ways that you can access and correct any errors in the information. We also discuss our Company’s data security practices and specifics regarding the potential disclosure of your information. This Privacy Policy also contains a section concerning one specific type of information known as Customer Proprietary Network Information (CPNI) that outlines specific policies and procedures relating to use and disclosure.  Next, the Policy explains the “do not market” list, including how to sign up. We then discuss potential state privacy rights that may provide additional protection over your information. We note the impact of any changes to our Privacy Policy. Finally, the Policy lists our contact information where you can reach us with any concerns.

 

This Policy applies to the information we collect:

    • On this Website.
    • In e-mail, text, and other electronic messages between you and this Website.
    • Through third-party applications that you access through our Website.
    • Through other methods, such as when we engage in certain speed testing of our Service.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you disagree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Privacy Policy. This Policy may occasionally change (see the section CHANGES TO OUR PRIVACY POLICY below). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

 
 
CHILDREN UNDER THE AGE OF 13

Our Website is not intended for children under 13 years of age. No one under 13 may provide personal information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website, register on the Website, make any purchases through the Website, or provide any information about yourself to us, including your name, address, telephone number, e-mail address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please call (800) 511-4899 or e-mail customercare@pscfiber.net.

 

GENERAL PRIVACY PRINCIPLES

 The following express PSC Fiber’s commitment to assuring strong and meaningful customer privacy protection and are intended to guide PSC Fiber’s efforts to balance customer privacy with customer interest in receiving quality services. These principles apply to using “individual” customer information—that is, information about specific customers. “Individual” customer information includes “personal information” – information particular to you, including your address, phone number, fax number, and e-mail address – and “non-personal information” that may include information such as your network traffic data, services and features used, or call record details. These policies are consistent with applicable laws and privacy regulations, including the Federal Communications Commission (“FCC”). Individual customer information is distinct from “aggregated” customer information, which does not reveal a customer’s identity.

 

INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

We collect several types of information from and about users of our Website, including information:

  • By which you may be personally identified, such as name, postal address, e-mail address, telephone number, social security number, or any other identifier by which you may be contacted online or offline;
  • That is about you but individually does not identify you; and
  • About your Internet connection, the equipment you use to access our Website, and usage details.

PSC Fiber collects information from customers in several different ways.

PSC Fiber may collect information from you through communications such as via the web, by phone, e-mail, or mail delivery, or through the services provided to you as the customer.

You may visit our site without divulging personal information; however, areas of the Website may require personal information to contact PSC Fiber directly, specifically when registering e-mails, obtaining remote access, and contacting online technical support.

 

Information may also be collected in the following ways:

  • Browsing our site:
    • IP addresses may be collected for system administration, to gather broad demographic information, and to monitor the activity level on our site.
    • Information may be collected regarding the referring URL, which browser you used to visit our site, the pages you viewed, and any search terms entered on our site.
    • The customer may send e-mails to PSC Fiber on this Website. PSC Fiber may retain the information in any e-mail you send us, such as your name, e-mail, address, or telephone number.
  • Broadband Internet Service:
    • PSC Fiber may monitor the network and take measurements of network performance and the performance of your Internet connection to improve the customer or PSC Fiber’s overall service levels.
    • During communications with PSC Fiber for service support, we may also access information about your customer premise equipment, such as computers and wireless modem devices or other device settings, to provide customized technical support or to install specific applications or services for your use.
    • PSC Fiber reserves the right to access broadband traffic from individual accounts for general maintenance and management of the network and upon request by law enforcement officials.
  • Provision of Information by Third Parties:
    • PSC Fiber may obtain credit information about you from third parties when you purchase products or services from PSC Fiber.

Information We Collect Through Automatic Data Collection Technologies.

    • We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or that you provide us.

 

HOW WE USE YOUR INFORMATION

PSC Fiber obtains and uses individual customer information for business purposes only.

PSC Fiber obtains and uses customer information that helps us to provide our customers with quality telecommunications services. In addition to supporting the direct provision of service, this information may be used to protect customers, employees, and property against fraud, theft, or abuse; to conduct industry or consumer surveys; and to maintain good customer relations. Access to customer information databases is limited to employees who need that information to perform their jobs. These employees must follow strict rules when handling customer information and are subject to disciplinary action if they fail to do so.

To better serve our customers, we may ask them questions to elicit additional information about their unique needs and interests. For example, we may ask whether customers work at home, whether any household members have special needs, or whether teenagers reside in the household to determine whether customers may be interested in or benefit from additional lines or services. In all cases, the information we gather is used to facilitate the provision of quality customer service. We do not share this information with third parties to market non-PSC Fiber services to our customers.

 

CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

PSC Fiber informs customers how we use information PSC Fiber obtains about them and their options regarding its use.

PSC Fiber transparently uses customer information and discloses to customers the types of data PSC Fiber obtains about them, how and when that information is used, when that information might be disclosed, the stringent measures we employ to protect that information, and ways that customers can restrict the use or disclosure of that information.

PSC Fiber allows customers to control access by others to customer information and how PSC Fiber uses individual information about them.

PSC Fiber is committed to providing customers with opportunities to control how PSC Fiber uses customer information about them. For example, customers may inform us which telephone listings they want to include in our directories and directory assistance. They may also choose to have a non-published or non-listed number or exclude their address from their listing. Customers in areas where Caller ID services are available can block the display of their phone numbers and names. (Note that Caller ID blocking does not prevent the transmission of your phone number when you dial certain business numbers, including 911, or 800, 888, 877, and 900 numbers).

Further, customers can express a preference not to be called for marketing purposes (please see section PSC Fiber’S “DO NOT MARKET” LIST below for more information). Customers may opt out of our direct mailings and other service marketing programs. (Please see the section USE OF CUSTOMER PROPRIETARY NETWORK INFORMATION below for details on PSC’s Policy on using “Customer Proprietary Network Information”). A customer may indicate a preference change by contacting PSC Fiber customer service.

We use individual customer information internally for planning purposes – so that we can, for example, develop, test, and market new products and services that meet the needs of our customers. Ordinarily, such information is combined into aggregations that do not include individual customer identities. Under certain circumstances, we are legally required to disclose the aggregated information to other companies, but customer identities are not included in such cases.

PSC Fiber enables customers to control how PSC Fiber discloses individual information about them to other persons or entities, except as required by law or to protect the safety of customers, employees, or property.

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may be inaccessible or malfunction.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose to refrain from having your information collected or used in this way. You can opt-out out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

 

ACCESSING AND CORRECTING YOUR INFORMATION

You can review and change your personal information by logging into the Website and visiting your account profile page.

You may also e-mail us at customercare@pscfiber.net or call us at 800-511-4899 to request access to, correct, or delete any personal information you provided. We cannot delete your personal information except by deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

 

DATA SECURITY

All PSC Fiber employees are responsible for safeguarding individual customer communications and information.

PSC Fiber takes reasonable precautions to protect your personal information against unauthorized access.  PSC Fiber requires PSC Fiber personnel to be aware of and protect the privacy of all forms of customer communications and individual customer records. PSC Fiber clarifies that employees who fail to comply with its privacy policies will face disciplinary action, including dismissal. All employees are trained regarding their responsibilities to safeguard customer privacy. We strive to ensure that our information about our customers is accurate, secure, and confidential and that our employees comply with our Privacy Policy.

We never tamper with, intrude upon, or disclose the existence or contents of any communication or transmission except as required by law or the proper management of our network. Access to databases containing customer information is limited to employees who need it to perform their jobs – and they follow strict guidelines when handling that information. We use safeguards to increase data accuracy and identify and authenticate customer information sources. We use locks and physical security measures, sign-on and password control procedures, and internal auditing techniques to protect against unauthorized use of terminals and entry into our data systems. PSC Fiber requires that records be safeguarded from loss, theft, unauthorized disclosure, and accidental destruction.

In addition, sensitive, confidential, or proprietary records are protected and maintained in a secure environment. Our policy is to securely destroy records containing sensitive, confidential, or proprietary information. Hard copy confidential, proprietary, or sensitive documents are made unreadable before disposition or recycling. Electronic media must be destroyed using methods that prevent access to information stored in that type of media. Just as employees would report stolen property, missing records and suspicious incidents involving records are referred to PSC Fiber Management. We encourage our employees to implement and enforce PSC Fiber’s privacy policies proactively. If employees become aware of practices that raise privacy or security concerns, they must report them to their supervisors.

While we have made significant efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.  Unfortunately, no data transmission over the Internet can be guaranteed to be 100 percent secure. We will not be held liable should a third party illegally obtain your personal information via Internet transmission.

 

DISCLOSURE OF YOUR INFORMATION

We may disclose aggregated information about our users and information that does not identify any individual without restriction.

 

We may disclose personal information that we collect or you provide, as described in this Privacy Policy:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of PSC Fiber’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by PSC Fiber about our Website users is among the assets transferred.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including responding to any government or regulatory request.
  • To enforce or apply our terms of use found at https://pscfiber.net/policies and other agreements, including for billing and collection purposes.
  • If disclosure is necessary or appropriate to protect the rights, property, or safety of PSC Fiber, our customers, or others. This includes exchanging information for fraud protection and credit risk reduction with other companies and organizations.

Ordinarily, PSC Fiber will only share individual customer information with persons or entities outside the company to assist us in providing services to which the customer subscribes. We do not use third-party marketers, nor do we share access to individual customer information derived from the provision of PSC Fiber telecommunications services with other companies interested in marketing other services to our customers – and we would not do so without the customer’s consent. PSC Fiber is committed to ensuring that customer information is not used without the knowledge and permission of our customers.

 

However, there are exceptions to our general practice. For example, unless you request otherwise, we may share certain personal or non-personal information with our affiliated companies with whom we have established business relationships. In addition, if PSC Fiber enters into a merger, acquisition, or sale of all or a portion of its assets, a customer’s personally identifiable information will, in most instances, be transferred as a part of the transaction, subject to required notices to affected customers. In addition, we may where permitted by law, provide information to credit bureaus or provide information and sell receivables to collection agencies to obtain payment for PSC billed products and services.

 

We are also required by law to provide billing name and address information to a customer’s long-distance carrier and other telephone companies to allow them to bill for telecommunications services. (By law, customers with non-published or unlisted service have the right not to have their billing name and address disclosed when they make a calling card call or accept a collect or third-party call. However, if they do restrict disclosure, they will be unable to make calling card calls or accept collect and third-party calls.) Similarly, we must provide directory publishers with subscriber listing information – name, address, and phone number, and for yellow page advertisers, primary advertising classification – for publishing and delivering directories. In addition, under certain circumstances, we may share customer information with other carriers or with law enforcement, for example, to prevent and investigate fraud or other unlawful use of communications services.

 

USE OF CUSTOMER PROPRIETARY NETWORK INFORMATION
Customers count on PSC Fiber to respect and protect the privacy of information we obtain while providing telecommunications services to our customers. PSC Fiber is committed to safeguarding the privacy of all customer information, particularly the privacy of customer proprietary network information (CPNI).
 
Definition of “Customer Proprietary Network Information”

The term “customer proprietary network information” is defined by federal statute to mean: (i) information that relates to the quantity, technical configuration, type, destination, location, and amount of use of a telecommunications service subscribed to by any customer of a telecommunications carrier, and that is made available to the carrier by the customer solely by virtue of the carrier-customer relationship; and (ii) information contained in the bills pertaining to telephone exchange service or telephone toll service received by a customer of a carrier.

 

Use of Customer Proprietary Network Information

Under federal law, you have the right to, and we have the duty to protect, the confidentiality of your CPNI. However, we may use CPNI without your consent, in a manner consistent with applicable law, to (i) initiate, render, bill, and collect for our services; (ii) market services among the categories of service to which you already subscribe; (iii) provide inside wiring installation, maintenance, and repair services; (iv) provide maintenance and technical support for our services; (v) protect our rights and property, and protect users of our services and other carriers from fraudulent, abusive, or unlawful use of, or subscription to, these services; and (vi) provide any inbound telemarketing, referral, or administrative services for the duration of a customer-initiated call.

Further, after providing you with the required notice and opportunity to “opt-out,” we may use your CPNI consistent with applicable law to market additional communications-related services and conduct surveys to improve our service offerings.

PSC Fiber will not use your CPNI for purposes other than those described above unless we obtain your express “opt-in” consent. For example, without such consent, we will not use CPNI to market services not provided by PSC Fiber or share your CPNI with third parties (subject to the limitations discussed below).

 

Limits on the disclosure of CPNI outside PSC

Generally, PSC Fiber does not use third-party marketers and will not disclose your CPNI to third-party contractors without your explicit “opt-in” consent. This means that our records of the services you buy and the calls you make generally will remain private if you choose to keep them since we will not ordinarily disclose this information to outside parties without your permission. However, we will release customer information without involving you if the disclosure is required by law or necessary to protect the safety of customers, employees, or property. For example: When you dial 911, information about your location may be transmitted automatically to a public safety agency.

Certain information about long-distance calls may be transmitted to your long-distance company for billing purposes. We are also required by law to give competitive local exchange carriers access to customer databases for purposes of serving their customers, to exchange credit information with other carriers, and to provide listings (other than certain non-published and non-listed information) to directory publishers.

We will disclose information necessary to comply with law enforcement statutes, such as valid, properly issued, and legally enforceable subpoenas, warrants, and court orders.

Where permitted by law, we may share CPNI with third parties where necessary to provide the services you subscribe to, protect our rights or property, and protect users of our services and other carriers from fraudulent, abusive, or unlawful use of services.

Where permitted by law, we may provide CPNI to third parties such as credit bureaus or sell receivables to collection agencies to obtain payment for PSC Fiber-billed products and services.

 

Authentication to prevent unauthorized access to CPNI

PSC Fiber is committed to ensuring that only properly authorized individuals can access CPNI for legitimate purposes. This includes ensuring that any request by a “customer” to access CPNI is valid and properly authenticated in accordance with applicable law and industry best practices. Our internal policies and procedures are designed to ensure that CPNI is not released to unauthorized individuals.

Further, if a “customer” calls us to access “call detail records” (which include the number called, the number from which a call was placed, and the time, location, or duration of any call), we will not release those records unless (i) during the call, the customer provides a pre-established password; (ii) the information is sent to the customer’s address of record; or (iii) after the call, we call the customer’s telephone number of record to provide the requested information. If a “customer” attempts to access CPNI through our Website, we will only provide such access if the customer has established a password and backup authentication mechanism for the relevant account in a manner that does not rely on readily available biographical or account information. If a “customer” attempts to access CPNI by visiting a retail location in person, we will only provide such access if the “customer” presents valid photo identification matching the name of record on the account. (Note that different procedures may apply to certain business customers served by a dedicated account representative where the underlying service agreement addresses CPNI protection and authentication.) We also will notify you at your address of record if anyone changes the access authorization or authentication information associated with your account.

 

Notice of unauthorized access to CPNI

As a company, we are vigilant in protecting your CPNI. However, should we become aware that your CPNI has been accessed without proper authority, we will take swift action to fully document and address such unauthorized access and provide appropriate notice. In particular, we will (i) notify law enforcement (including the United States Secret Service and the Federal Bureau of Investigation) within seven business days; and (ii) notify you and any other affected customers within seven business days after that, unless earlier notification is necessary to avoid immediate and irreparable harm, or we are instructed by law enforcement personnel to refrain from providing such notice.

 

PSC Fiber’S “DO NOT MARKET” LIST

Any PSC Fiber customer can express a preference not to be called by us for marketing purposes, and PSC Fiber will respect such preference. A customer who does not wish to receive sales calls from PSC Fiber may ask to be placed on our company-specific “DO NOT MARKET” list. We will note the customer’s request immediately, although it may take up to 30 days for the customer’s telephone number to be removed from any active lists or sales programs that are currently underway.

Customers can ask to be put on our “DO NOT MARKET” list by contacting PSC Fiber’s customer service department.  All customers should call (800) 511-4899. The requesting customer should provide, at a minimum, the telephone number that is the subject of the request, although including the customer’s name and address is also useful. If a customer has multiple telephone numbers, the customer should tell us all numbers that should be placed on the “DO NOT MARKET” list.

A residential customer will remain on our “DO NOT MARKET” list until the customer notifies us in writing to remove their name from the list. A business customer will remain on our “DO NOT MARKET” list until the business notifies us in writing to remove its name from the list. If a customer’s telephone number changes, the customer must give us updated information for the “DO NOT MARKET” status to remain in effect.

Notwithstanding that a customer’s telephone number is on our “DO NOT MARKET” list, we may still contact that customer regarding surveys, billing, and other service-related matters. Further, the customer should understand that being on our “DO NOT MARKET” list will not prevent calls from other companies unaffiliated with PSC Fiber.

 

YOUR STATE PRIVACY RIGHTS

State consumer privacy laws may provide their residents with additional rights regarding using their personal information.

 

CHANGES TO OUR PRIVACY POLICY

PSC Fiber reserves the right to change, modify or update this Privacy Policy at any time without notice. In the event of any modification, we will post the changes in this Privacy Policy so that you will always know what information we are gathering and how we might use that information. However, if such changes are material, we will either announce the change on the site’s home page or take other action as we deem appropriate. Accordingly, you should periodically visit this page to determine the current Privacy Policy to which you are bound.

 

CONTACT INFORMATION

If you have any questions or comments concerning this Customer Privacy Policy or believe that the Company has not adhered to this Privacy Policy, please get in touch with PSC Fiber’s customer service department. You may contact PSC Fiber via regular mail at:

 

St. Meinrad Office:
11877 E. State Road 62
PO Box 126
St. Meinrad, IN 47577

By phone: (800) 511-4899