Protection Plans

PSC Fiber’s Protection Plans offer comprehensive coverage for voice, data, and fixed wireless services. All plans offer valuable protection against service issues and equipment failures, ensuring a reliable and hassle-free experience for PSC Fiber customers.

PSC Family On Couch Using Internet

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Voice Plan

(Available to Co-op members only)
Benefits include:

+ $40 Trip Charge is waived

+ $90/hour Labor Rate is waived

+ Troubleshoot voice service

+ Repair or replacement of faulty voice wiring and jacks, including damages due to lightning or power surges.

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Fixed Wireless Plan

(No Contract – One Month Minimum Required)
Benefits include:

+ $40 Trip Charge is waived

+ $90/hour Labor Rate is waived

+ Repair and replacement of defective hardware and wiring required to provide service.  Includes damages resulting from lighting and power surges.

* The Wireless Plan covers 100% of all maintenance expenses related to providing PSC High-Speed Wireless Internet service except as noted below. Without the Plan, the customer will be billed a minimum $40 Trip Charge.

* Troubleshooting/Repair Labor Charge of $90 and charges to replace/repair defective equipment (maximum $99) may also be charged depending upon the severity of the problem and is at the sole discretion of PSC.

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Voice & Data Plan

Benefits include:

$40 Trip Charge is waived

+ $90/hour Labor Rate is waived

+ Troubleshoot voice and data service

+ Repair or replacement of faulty voice wiring and jacks, including damages due to lightning or power surges.

+ Repair or replacement of data wiring or DSL modem damage due to lightning or power surges.

+ Up to three (3) Trip Charges are waived in any 12-month period.

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The following items are NOT COVERED in all plans.

The following items are NOT COVERED in the Fixed Wireless Plan.

  • Repair or replacement of any Customer Premise Equipment (CPE), such as devices connected to voice, video, or data wiring, jacks or DSL/Video modems: e.g., telephones, answering machines, satellite receivers, computers, routers, DVDs, VCRs, televisions, surge protectors, or any other electronics due to customer negligence or vandalism.
  • Voice, video, or data wiring and jack coverage for marine activity, recreational vehicles (RVs), construction trailers, or other temporary or movable structures.
  • Damage due to natural disasters, floods, or Acts of God, other than lightning and power surges Nonstandard wiring that does not meet telephone industry standards or the National Electric Code Material Standards for carrying voice, video, and data signals. (PSC’s Protection Plans will cover repairs to breaks in nonstandard wire, but only to restore the wire to its original condition.)
  • Repair or replacement of voice, video, and data wiring and jacks due to malicious activity, vandalism, riot, civil disturbance, fire, flood, or natural disaster.
  • Off-Premise Extensions.
  • Wiring installations in new or existing homes (prewire).
  • Multi-line businesses that have Key/PBX systems.
  • Non-maintenance issues (e.g., customer requests on-site assistance with ‘set up/hook-up’ of a new appliance such as TV, computer, or entertainment system to their PSC service).
  • Customer Premise Equipment (CPE) such as computers, routers, surge protectors, and any electronic equipment or devices connected to the wireless service.
  • Repair and replacement of defective hardware and wiring due to customer negligence or vandalism.

Get Other Great Services from PSC Fiber

Fiber Internet Service

PSC Fiber’s High-Speed Internet is a cutting-edge Internet service provided by PSC Fiber.

With fiber-optic cables transmitting data through pulses of light, PSC Fiber’s high-speed Internet offers incredibly fast and reliable Internet speeds, making it ideal for bandwidth-intensive activities such as streaming high-definition videos, online gaming, and large file downloads. This advanced technology ensures minimal latency and virtually eliminates data transmission delays, providing users with a seamless and immersive online experience.

PSC Fiber’s High-Speed Internet is designed to meet the demands of today’s digital world, offering unparalleled speed and performance for the most demanding Internet users.

* Availability and Internet speeds dependent on service address.

 

Landline Telephone Service

PSC Fiber offers features such as Long Distance, Call Waiting, Call Forwarding, Voicemail, Caller ID, and more; that can be added individually to any of our current phone packages.

Whether you depend on your phone as a lifeline, a key element in running your business, or as a constant contact with family members, PSC Fiber has reliable landline phone service that is perfect for everyone.

* Phones Services Are Not Available in All Areas.

PSC Fiber StreamNow

This StreamNow platform will help you navigate through the many streaming options currently available in the marketplace. PSC Fiber wants you to enjoy a great streaming experience, no matter which streaming device and services you choose.