Phone Support
Phone Troubleshooting Guide
Copper cable customers:
No Dial Tone
Unplug all devices plugged into phone jacks, including satellite receivers, computer modems, fax machines, answering machines, all phones, etc. On cordless phones, disconnect the power adapters as well. Leave all equipment disconnected for several minutes.
Starting with a phone that is considered reliable, connect the phone to a phone jack and check for a dial tone. If the dial tone is present, continue connecting devices, ONE DEVICE AT A TIME, checking for dial tone after each device is added. If connecting a device causes you to lose the dial tone, disconnect the device and verify that the dial tone is available again. Assume that this device may be causing the problem. Continue connecting other devices, verifying the dial tone as you go.
Phone Line Is Noisy Or Has Static
Unplug all devices plugged into phone jacks, including satellite receivers, computer modems, fax machines, answering machines, all phones, etc. On cordless phones, disconnect the power adapters as well. Leave all equipment disconnected for several minutes.
Begin re-connecting devices, ONE DEVICE AT A TIME, checking for static or noise after each device is added. If connecting a device causes static or noise, disconnect the device and verify that the noise stops as well. Assume that this device may be causing the problem. Continue connecting other devices, verifying the dial tone as you go.
Caller ID No Longer Displays
Disconnect the Caller ID device from the phone line and power source.
Reconnect the device and make a test call to your number (call from your cell phone, or ask a friend to call you). Allow two rings before picking up the call. If the Caller ID device is not registering the call, contact PSC to verify that the Caller ID service is enabled on your account. Note that if there is a problem with only one device, it is likely that the device is not working.
Phone Service Calling Features
Make the most of your PSC Fiber phone service with convenient calling features designed to keep you connected. From managing incoming calls to staying informed about who is calling, our phone features provide added flexibility and control for your home communication needs.
Learn how to use all available PSC Fiber calling features by clicking the resource here for step-by-step instructions and helpful tips.
Popular calling features include:
• Caller ID – View incoming caller information before answering.
• Call Waiting – Receive alerts when another call is coming in while you’re on the phone.
• Call Forwarding – Route calls to another number when you’re away.
• Voicemail – Receive and manage messages when you can’t answer.
• 3-Way Calling – Connect with multiple people on one call.
• Additional Calling Features – Explore other options available with your PSC Fiber phone service.
Voicemail Options
Voicemail is equipment located at PSC Fiber’s central office (switching center) that answers your incoming calls after a designated number of rings or when you are already on the phone. With a touch-tone phone you can easily manage your messages, from any locations, at any time.
Voicemail User Guide
Get the most out of your PSC Fiber phone service with easy-to-follow voicemail instructions. This guide provides step-by-step directions for activating and accessing your voicemail features.
Click here to view the PSC Fiber Voicemail User Guide and learn how to stay connected when you can’t answer the phone.