Phone Support
Phone Troubleshooting Guide
Copper cable customers:
No Dial Tone
Unplug all devices plugged into phone jacks, including satellite receivers, computer modems, fax machines, answering machines, all phones, etc. On cordless phones, disconnect the power adapters as well. Leave all equipment disconnected for several minutes.
Starting with a phone that is considered reliable, connect the phone to a phone jack and check for a dial tone. If the dial tone is present, continue connecting devices, ONE DEVICE AT A TIME, checking for dial tone after each device is added. If connecting a device causes you to lose the dial tone, disconnect the device and verify that the dial tone is available again. Assume that this device may be causing the problem. Continue connecting other devices, verifying the dial tone as you go.
Phone Line Is Noisy Or Has Static
Unplug all devices plugged into phone jacks, including satellite receivers, computer modems, fax machines, answering machines, all phones, etc. On cordless phones, disconnect the power adapters as well. Leave all equipment disconnected for several minutes.
Begin re-connecting devices, ONE DEVICE AT A TIME, checking for static or noise after each device is added. If connecting a device causes static or noise, disconnect the device and verify that the noise stops as well. Assume that this device may be causing the problem. Continue connecting other devices, verifying the dial tone as you go.
Caller ID No Longer Displays
Disconnect the Caller ID device from the phone line and power source.
Reconnect the device and make a test call to your number (call from your cell phone, or ask a friend to call you). Allow two rings before picking up the call. If the Caller ID device is not registering the call, contact PSC to verify that the Caller ID service is enabled on your account. Note that if there is a problem with only one device, it is likely that the device is not working.